Terms & conditions

Although we are only required to respect the Indonesian legislation, we are also proud to respect a series of legal points borrowed from the terms and conditions from well known European travel agencies and tour-operators. We guarantee secure business relations and provide our customers with the advantages of strict regulations, while keeping very much in mind consumers rights.
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Booking a trip 
 
By booking one of our trips, you in fact accept the terms detailed below. To book a trip for you, we require a payment equivalent to 30 % of the total amount due. Full payment is due 30 days before departure.
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Payment
 
You may pay in Euros, in US Dollars or in Indonesian Rupiah. Full payment is required when booking 1 month or less prior to your trip.
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Cancellations 
 
Should you wish to cancel a booking, please inform us in writing in order to receive a partial refund. Upon receiving your cancellation, Azimuth Adventure Travel Ltd will withhold the following:
 
A lump sum of 35 euros per person, and, depending on the dates of the cancellation:
 
  • – Cancellation over 30 days before departure: all non-refundable expenses.
  • – Cancellation from 30 to 21 days before departure: 30 % of the total price.
  • – Cancellation from 20 to 8 days before departure: 50 % of the total price.
  • – Cancellation from 7 to 2 days before departure: 75 % of the total price.
  • – Cancellation less than 2 days before departure: 100 % of the total price.
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In case of no-show at the time and place agreed upon, no refund will be possible. Similarly, should your arrival be delayed or should you decide to stop your trek, no refund will be provided by the agency. Should you cancel your trip for health reasons or for serious family problems, and provided you purchased cancellation insurance, you will generally receive an amount equivalent to the sums withheld by this agency (see terms and conditions of your insurance policy). Should you be late or not be present at our meeting point, but still wish to join our trip, you will be charged for all expenditures resulting from this delay (non refundable charges for hotels you have not stayed in, transportation booking, etc.).
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Azimuth Adventure Travel Ltd reserves the right to cancel or re-schedule any trip at any time due to unforeseen circumstances (safety issues, strikes, natural disasters, etc.). Should a trip need to be cancelled, alternative arrangements will be provided. Should you choose not to accept the alternative program, only the cost of the cancelled activities will be refunded. Clients will not be able to claim for compensation.
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Modifications
 
Unlike any other travel agency or tour-operator, we don’t process a modification as a cancellation, where booking fees might not be refunded. Azimuth Adventure Travel Ltd reserves the right to modify the itinerary or the services included in the programme, directly or through its tour guide, when the circumstances so require. As the case may be, the accommodations and other services may also be modified. Since those modifications are beyond the control of Azimuth Adventure Travel Ltd, no indemnity can be claimed, but Azimuth Adventure Travel Ltd will arrange for the provision of comparable services.
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Responsibility
 
Procedures : We provide you with general information on customs, visas, and immunization. However, please confirm with the appropriate providers, including with respect to train and flight connections. Azimuth Adventure Travel Ltd cannot be held responsible for any discrepancy.
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Risks : Travelling and all physical activities entail risks. Participants must acknowledge and accept this fact. Participants are responsible for evaluating their own physical condition and making sure it matches the requirements for their intended trip. They commit themselves not to hold Azimuth Adventure Travel Ltd, the tour guides, or various providers, responsible for any accident which might occur. This commitment also applies to their beneficiaries and any family member.
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Participants must be cautious and respect safety regulations provided by our tour guides. We cannot be held responsible for accidents resulting from the non-respect of these regulations. Azimuth Adventure Travel Ltd reserves the right to expel a participant whose physical condition is inadequate and who, as a result, jeopardizes his or her own safety. Tour guides are given the authority to evaluate the situation out in the field. No indemnity is due to participants who have been expelled.
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Luggage : Participants are responsible for their own luggage. Azimuth Adventure Travel Ltd accepts no responsibility for any loss or damage to participants‘ luggage or personal belongings. We recommend that you purchase insurance coverage for these items.
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Insurance    
 

Travellers should check with their insurer that they have sufficient coverage (cancellation fees, luggage loss or damage, repatriation…).

 
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Upon arrival, please provide your tour guide with your insurance details (name of your insurance company, emergency phone numbers, etc.).
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Prices
Prices are for reference only. Our prices are established based on the cost of a variety of components. They also fluctuate with the exchange rate. Azimuth Adventure Travel Ltd reserves the right to modify prices, prior to any reservation, for the following reasons :
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  • – Huge fluctuation in the exchange rate
  • – Increase or decrease in the cost of a component of your trip.

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The actual price is confirmed at the time of booking. When Azimuth Adventure Travel Ltd receives your down payment, it will absorb all price increases other than a fluctuation in the exchange rate.
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Not included in our prices
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  • – International return airfare to Indonesia
  • – Food and lodging resulting from flight delays.
  • – Visas & airport taxes.
  • – Personal insurance.
  • – Personal expenses.
  • – Beverages.
  • – Tips.